2. Call your insurance company for the following:
          ~ Confirm that your mental health benefits are through your main carrier and that your counselor is in-network. Some major companies contract out behavioral health coverage or have subsidiaries that are not included in our contract with their insurance company. For example, you may have Blue Cross Blue Shield for your medical insurance but your mental health coverage is actually through Magellan. We are in-network with Blue Cross but not Magellan. This would significantly impact the amount you're required to pay out of pocket.
          ~ Ask if you have a copay or coinsurance and what that amount would be. If you have a deductible, ask if it applies to mental health. If so, ask what that amount is and how much you've already met. You will be required to pay the contracted rate, out of pocket, until your insurance deductible is met.
          ~ Ask if you require preauthorization or are limited in the number of covered sessions.

HILL COUNTRY COUNSELING ASSOCIATES, PLLC SUBMITS CLAIMS ON YOUR BEHALF, BUT WE ARE NOT RESPONSIBLE IF YOU DO NOT CONTACT YOUR INSURANCE COMPANY REGARDING COVERAGE, PRIOR TO OBTAINING SERVICES. YOUR COVERAGE, OR LACK OF, IS BETWEEN YOU AND YOUR INSURANCE COMPANY. WE DO NOT GET INVOLVED BEYOND SUBMITTING CLAIMS ON YOUR BEHALF. IF YOU DISAGREE WITH YOUR CHARGES, YOU MUST CONTACT YOUR INSURANCE COMPANY TO RESOLVE IT.

VERY IMPORTANT!!!!
3. Go to www.schedule.care to register and complete the Intake. If you're unable to register with the counselor and it says to call our office, that means that the counselor is not accepting new clients at this time. Please visit our "Therapists" page and select a different counselor. Remember, there are two steps to this process. After you complete the Registration, you will be prompted to complete the "Biographical Data", which is the Intake. Both are required in order to keep your appointment.

          Please note: If the client is a minor*, enter their information. If you're coming in for couples/marital counseling, both parties need to complete their own registration and Intake, but the appointment should be scheduled under the name of the Insured.

When you register, please be sure to write down your login and password and keep it in a safe place. Any email correspondence sent to you by your counselor (emergency cancelations, receipts, etc.) is sent via secured email, requiring that you enter your password to open.  In addition, you can use these codes to log back into this site at any time to view your counselor's availability, schedule, move or cancel an appointment.
This pdf provides instructions on how to complete the registration, Intake and scheduling process: 

4. Once you've completed the registration and Intake, you may schedule your appointment, unless you already secured a tentative appointment via phone or email with our office.

5. Upon completion of the Intake, you will receive an automated email from us providing additional information regarding directions to our office, insurance, consent forms, etc.  (This email contains important information so please contact us if you do not receive it.)

*If the client is a minor, parents will need to complete the Consent Form.  IF THE MINOR'S PARENTS ARE DIVORCED, we require a copy of the divorce decree, or latest modification, showing that the parent bringing the child in for counseling has the authority to seek mental health/psychological services for him/her.  It is illegal for us to provide services without this documentation.  If we have not received this information 2 business days prior to the appointment, your appointment will be canceled.

Available counselors:

Rita Moreno, LPC-S
Glorive Cabino, LCSW
Lacey Salois, LPC
Jason Lopresti, LPC
Rika Collado, Psy.D., Licensed Psychologist
Karla Quinones, LPC
 

©2015- Hill Country Counseling Associates, PLLC