Hill Country Counseling Associates, PLLC
   Professional and discreet counseling for individuals, couples and families

 
 
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  Getting Started  
     
  Insurance:  All counselors are not contracted with the same insurance companies.  Please see your desired counselor on the "Therapists" page to make sure they accept your insurance. There is a significant difference in cost between Tricare Prime and Tricare Standard. If you are unsure which one you have, contact Tricare to confirm, prior to scheduling an appointment.  Remember that you are responsible for all amounts not covered by your insurance. Some accepted plans include: Blue Cross Blue Shield, Deer Oaks/Health Advocate, First Health, GEHA, HMSA, Humana, Lifesynch, Multiplan, PHCS, Value Options and Tricare.  We DO NOT accept any forms of Medicaid, Aetna, Employee Assistance Programs (EAP) or United (other than out of network).  
     
  Fees:  The fees you are required to pay for counseling services are set by your insurance company.  They aren't entirely dependent on the insurance provider, but the type of policy you have.  In other words, all clients who have Blue Cross don't pay the same amount.  Some have deductibles and have to pay out of pocket until they reach that amount, while others have a copay and pay only that amount.  Others pay nothing.   
     
  The best way to know for sure what you're going to have to pay is to call your insurance company.  There is a number on the back of your ID card for preauthorization or mental/behavioral health.  If you require preauthorization and do not call, they won't cover your counseling services and you will be required to pay the full amount out of pocket. The following are the questions you should ask when you call:
 

~ Is preauthorization required?

~ Am I limited in the number of sessions I can have?

~ Do I have a copay or coinsurance?  If so, what is that amount?

~ Do I have a deductible?  If so, what is that amount?  How much has been met already?

Be prepared to share this information with your counselor, and pay the portion required by your insurance, at your appointment.  We prefer that our clients contact their own insurance company because they are known to provide incorrect information and to avoid any potential for miscommunication. 

 
     
  Private Pay:  Please call our offices for private pay rates.  
     
  Online Scheduling and Intake Completion

Once you've contacted your insurance (and confirmed that your desired counselor accepts your insurance), please go online to www.schedule.care to register and complete the Intake. The registration process creates your medical record in our system, so it is critical that the client's information is entered, rather than a parent who is completing the paperwork for their child.  If you're registering and completing the Intake for couple's counseling, the insured party would need to be the one to complete the Intake. It is helpful if both parties complete their own, but it's not necessary.

When you register, be sure to write down your codes and keep them in a safe place so you can easily login any time to view your counselor's availability, schedule, move or cancel an appointment.

The pdf file below provides detailed instructions to: (1) register on the site, (2) complete the biographical data (Intake form) and (3) schedule your appointment.  Make sure you complete all three of these steps. If the Intake is not complete and submitted, the system will not secure your appointment.

Upon completion of the Intake, you will receive an automated email from us providing additional information regarding directions to our office, insurance, consent forms, etc.  (This email contains important information so please contact us if you do not receive it.) If the client is a minor, parents will need to complete the Consent Form.  IF THE MINOR'S PARENTS ARE DIVORCED, we require a copy of the divorce decree, or latest modification, showing that the parent bringing the child in for counseling has the authority to seek mental health/psychological services for him/her.  It is illegal for us to provide services without this documentation.

Open the following document for detailed instructions.

www.schedule.care

Available counselors:

Rita Moreno, LPC-S (Not currently accepting new clients.)
Martha Walch, Ph.D., Licensed Psychologist
Jason Lopresti, Ph.D., LPC
Sylvia Villarreal, Ph.D., LPC
Rika Collado, Psy.D., Licensed Psychologist
 

 
     
     
 

  verified by Psychology Today

2015- Hill Country Counseling Associates, PLLC