Hill Country Counseling Associates, PLLC
Professional and discreet counseling for individuals, couples and families
|Please note: The following steps must be completed to secure your appointment. If they are not completed within 48 hours (2 business days) of your appointment, the system will automatically cancel your appointment.|
|The following are the steps that must be completed by all new clients:|
1. Find your counselor
on the "Therapists" page and make sure they
accept your insurance. All counselors do not accept the same
2. Call your insurance
company for the following:
HILL COUNTRY COUNSELING ASSOCIATES, PLLC SUBMITS CLAIMS ON YOUR BEHALF, BUT WE ARE NOT RESPONSIBLE IF YOU DO NOT CONTACT YOUR INSURANCE COMPANY REGARDING COVERAGE, PRIOR TO OBTAINING SERVICES. YOUR COVERAGE, OR LACK OF, IS BETWEEN YOU AND YOUR INSURANCE COMPANY. WE DO NOT GET INVOLVED BEYOND SUBMITTING CLAIMS ON YOUR BEHALF.
3. Go to
www.schedule.care to register
and complete the Intake.
You will need to enter the name of the counselor first, so be sure to make note of their name. If you're unable to register with the counselor and it says to call our office, that means that the counselor is not currently accepting new clients. Please visit our "Therapists" page to select a different counselor.
When you register,
please be sure to write down your login and password and keep it in a
safe place. Any email correspondence sent to you by your counselor
(emergency cancelations, receipts, etc.) is sent via secured email,
requiring that you enter your password to open. In addition, you
can use these codes to log back into this site at any time
to view your counselor's availability, schedule, move or cancel an appointment.
4. Once you've completed the registration and Intake, you may schedule your appointment, unless you already secured a tentative appointment via phone or email with our office.
5. Upon completion of the Intake, you will receive an automated email from us providing additional information regarding directions to our office, insurance, consent forms, etc. (This email contains important information so please contact us if you do not receive it.)
*If the client is a minor, parents will need to complete the Consent Form. IF THE MINOR'S PARENTS ARE DIVORCED, we require a copy of the divorce decree, or latest modification, showing that the parent bringing the child in for counseling has the authority to seek mental health/psychological services for him/her. It is illegal for us to provide services without this documentation. If we have not received this information 2 business days prior to the appointment, your appointment will be canceled.
Rita Moreno, LPC-S
©2015- Hill Country Counseling Associates, PLLC